"Extending IT service management abilities over and above engineering services to deal with business-centric use cases; taking care of service demand from customers and supply by way of a popular System, portal, and service catalog; and speeding up innovation and workflow automation through PaaS/reduced-code development tooling." - Charles Betz, Forrester https://helporganizationsdelivere48024.ka-blogs.com/86622410/about-enterprise-service-management