I'm confident this is not consumer mistake, Because the recovery phrase was present in two various places: backed up in the file on S3, and printed with a bit of paper. Meticulously overview your recovery phrase for any typos or spelling faults. Even only one error can induce this mistake. https://wavesocialmedia.com/story5231155/helping-the-others-realize-the-advantages-of-bip39-mnemonic-phrase-tool